Returns Policy

In the rare case that you would need to make a return, please follow these simple instructions. For Cancellations, please refer to the section under Payment Policy and under "returns not due to our error"

• Returns Due to Shipping Damage:

Examine your package immediately upon receipt. Please refuse the package if there is obvious damage(badly damaged box etc.) If damage is found, let us know and we will have the item picked up and replaced Immediately at Our Expense.

• Returns Due to Our Error:

We will have the incorrect item picked up and replaced immediately at our expense.

• In both cases, please notify us within 48 hours of receipt of damaged/incorrect item, by e-mail. Our e-mail address is; countrydecor @sbcglobal.net.
  In the rare case the item is no longer available for replacement, we will refund your purchase, including shipping.
• All others:

Returns must be authorized; kindly e-mail your request within 5 days of receipt of merchandise to: countrydecor@sbcglobal.net.
That will give you plenty of time to get your return to us as outlined below.
You can always call us on the phone if you wish (in addition to the e-mail) as we are always ready to discuss concerns with a customer.

• Once authorization is given, kindly ship the item/s back to our store, insured, in original packaging and in undamaged condition. You have a full 30 days from the receipt date of your package (as verified by USPS or UPS delivery confirmation) to get the return back to us at the address listed below. We will process your refund within 3 working days.
• Please Ship Returns to:

Completely Country 410 W. Will Rogers Blvd. Claremore, OK 74017

• If you are canceling an order that has already been shipped or ordered and paid for by us already, or the return is not due to damage or error, a 25% restocking fee will be charged. Actual shipping charges (what we were charged by UPS our USPS to ship your package to you) will be deducted from the refund.
• If you wish to have a store credit, or order another item of equal or greater value, the restocking fee will be waived.
• Again, in all cases, returns must be in new condition, in the original packaging, with the insert slips in the packaging. In the case of Bedding items, all the above as well as in unused, unwashed condition, with all labels in tact.
• Any items that are NOT in the correct packaging, in new condition as described above or we receive them over 30 days since they were delivered to you will be incur a 50% restocking fee.

Please note, all monitors portray colors differently, we recommend purchasing one piece first to confirm actual colors. Returns due to colors issues are not considered our error.

Payments are accepted using: Visa, MC, or American Express. You may also send us a check or money order if you wish.
We will charge
If you decide to cancel your order and your order has already been shipped, or already ordered and paid for by us, your refund will be processed as outlined in returns.

We will ship either UPS or USPS at our discretion. If one is favored over the other, please let us know in the comments section when placing your order. Thank you!

If we do not have all of the items on your order to ship out, and you will only accept anything but your full order, please let us know in the notes area on the web order form.

Please note, if a partial order is indeed sent, you are only charged for what ships.